Return and exchange policy

- The return or exchange of a product is a right for all our customers, and it includes all the products we offer in our shop.

- All the products offered in our shop are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.

- Returns or exchanges can be made if the product is in its original condition when purchased and packed in its original packaging.

- Return within three (3) days and replacement within seven (7) days from the date of purchase.

- Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.

- Please take a picture and send the product with the specified city, address, and order number so that it can be replaced by another product in case the product is corrupt, has a certain defect, or is not used by the agreement.

- The amount is returned to the customer in full if the product he received differs completely from the product on our website.

- We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website.

- When returning the product, please ensure that all the accessories related to the order are in their original condition and in their original packaging. If you have set a password for the device you wish to return, please make sure to remove it and delete any personal data on the device to avoid the return process being incomplete. The returned product package should not include any item that is not part of the item being returned as originally received from HYONNA.

Return and Exchange Policy for Cosmetic :

At our store, we value customer satisfaction and strive to provide the best services and products. Here is our return and exchange policy for cosmetic products:

1. Return and Exchange for All Products: All customers have the right to request a return or exchange for cosmetic products purchased from our store.

2. Return and Exchange Period: You can request a product exchange within 14 days from the date of product receipt, and a return within 30 days from the date of product receipt.

3. Conditions for Return and Exchange: The product must be in its original condition and unused for a return or exchange request. The original packaging of the product must be intact.

4. Returning Damaged or Defective Products: If you find that the cosmetic products received are damaged or defective, please contact us as soon as possible to arrange for a return, refund, or replacement.

5. Return and Exchange Process: To request a product return or exchange, please contact our customer service team via email or phone and provide the order number and product details.

6. Return Shipping: In case of a return due to our error, we will cover the shipping costs. If the return is for other reasons not caused by our error, the customer will be responsible for the shipping costs.

7. Non-Returnable and Non-Exchangeable Products: Cosmetic products that have been opened and used are non-returnable and non-exchangeable unless they are damaged or defective.

We hope this is clear and understandable. We are here to assist you and provide the best service. If you have any inquiries or need further clarification, please feel free to contact our customer service team.

Note: In case you receive a product with a clear defect, damage, or any error in color, size, model, or any missing accessories or product components, or damage to the product's outer packaging, you must notify us within a maximum period of 48 hours from the delivery date.